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My Deposit Is Not Reflecting

If you have funded your EasyProperties account and you find that your deposit has not reflected in your account, you could be facing one of two scenarios:

  • We are still in the process of allocating your funds. Funds can take up to two business days to reflect in your account, OR
  • You may have used the incorrect reference, or no reference at all, when you made the deposit from your bank account. Without your correct reference number, your deposit will be delayed.

If it’s been over 2 business days since you made the deposit and you suspect this could be the case, you will need to take the following steps to rectify:

  • Submit a ticket with our support team
  • Fill in your email address, subject line of enquiry and your EasyProperties User ID
  • Under Query Topic select Deposit Query from the dropdown
  • Attach: a PDF proof of payment. This cannot be a photo of your phone with an SMS on it, we can only accept a PDF. This is for your and our protection. We need a proof of payment so that we can check the reference that you used and match it to our records. Once we are able to do this we can allocate your funds.
  • Give your EasyProperties Account number (Eg. EE12345-67890) to where the funds should be allocated to. This must be your correct and full account number. 

Here’s how to find it if you aren’t sure.

  1. Make sure you have the correct account selected (EasyProperties) and that you are on the "Account Overview" page on your account. 
  2. The account number displayed in the middle of the screen under the heading: “My Portfolio” is your Account number. 

You’ll also find this reference number highlighted on the "Deposits" page of the account into which you want to deposit the funds.

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EasyProperties is a juristic representative of First World Trader (Pty) Ltd t/a EasyEquities which is an authorized Financial Services Provider (FSP number 22588). All trades on the EasyProperties platform are subject to the legal terms and conditions to which you agree to be bound. The EasyProperties platform enables users to invest in securities which includes whole shares and fractional share rights (FSRs). EasyProperties acts an agent for the issue of whole shares, where the investor is the registered owner of those shares, entitled to dividends, participation in corporate actions and all the economic benefits and risks associated with share ownership.

In respect of FSRs, EasyEquities acts as principal to a contract for difference issued to the investor, where the investor will have a contractual claim against EasyEquities to the economic benefits and risks associated with share ownership (price movements and dividends) without having ownership rights in the underlying share. Fractional share rights (FSRs) which are issued through a contract for difference, are an over the counter derivative. Unlike whole shares, FSRs do not carry any voting rights. As the investor makes further investments in FSRs and ultimately ends up with a whole share, the contract for difference is closed out and ownership whole share is delivered to the investor. The availability of any share on the EasyProperties platform is based on various factors but is not an indication of value and does not mean that any share is an appropriate investment for you. The value of a share is not guaranteed. The value can go down as well as up due to variable market factors. An investor may not recoup the full amount invested. Past performance is not necessarily an indication of future performance. Examples and/or illustrations are not guaranteed and are provided for illustrative purposes only.